Privacy Policy

Last updated: 4/20/2025

This Privacy Policy describes how Sipwell Teas (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sipwellteas.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps as required by applicable law..

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources. The information we collect depends on how you interact with us.

We may use this information to communicate with you, improve the Services, fulfill orders, comply with legal obligations, enforce our Terms of Service, and protect the rights of our customers and business.

Personal Information We Collect

Information You Provide Directly

  • Contact Details: Name, email address, mailing/billing/shipping address, and phone number.
  • Order Information: Billing and shipping addresses, order contents, and payment confirmation.
  • Account Information: Username, password, and security questions.
  • Support Communication: Information you submit when contacting us for help or feedback.

Some Services may require you to provide personal information. You may choose not to, but this may limit your access to certain features.

Third-Party Sources

We may receive information from third-party partners such as:

  • Bluehost, which hosts our store
  • Payment processors, for order verification and fulfillment
  • Email marketing services, analytics tools, and advertising networks

All such data is subject to this Privacy Policy, unless stated otherwise.

How We Use Your Personal Information

To Provide Products and Services

We use your data to:

  • Process and fulfill orders
  • Create and manage accounts
  • Send order and shipping updates
  • Handle returns and customer service
  • Operate Site features and integrations with services like Bluehost

Marketing and Personalization

With your consent, we may use your information to:

  • Send promotional emails or texts
  • Deliver personalized ads
  • Optimize your shopping experience

You can opt out of marketing at any time.

Security and Fraud Prevention

We may use your data to:

  • Detect and investigate fraud or abuse
  • Enforce account security
  • Respond to unauthorized account access

Service Improvements

We use aggregated data and user feedback to:

  • Enhance customer support
  • Improve website design and user experience
  • Refine product offerings

Cookies

We use cookies to power and personalize your experience. This includes:

  • Remembering your cart or preferences
  • Analyzing traffic and performance
  • Delivering ads and remarketing content

How We Disclose Personal Information

We may share personal information with:

  • Vendors and Service Providers: Including payment processors, email marketing platforms, order fulfillment partners, and analytics tools.
  • Marketing and Advertising Partners: Only when you opt-in or as allowed by law.
  • Affiliates: Within our corporate group for legitimate business purposes.
  • Legal and Regulatory Entities: As required by law or for business transfers like mergers or acquisitions.

We do not sell sensitive personal information or use it to infer protected characteristics.

Children’s Data

The is website is not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age. If you believe a child has provided us data, please contact us immediately at [email protected].

Security and Data Retention

We use industry-standard practices to protect your data. While no system is 100% secure, we take reasonable steps to safeguard personal information. Your data is retained as long as necessary to fulfill our obligations, including legal, contractual, or service-related requirements.

What rights you have over your data

Depending on your jurisdiction, you may have the following rights:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data
  • Portability of your data
  • Objection or restriction of data use
  • Withdraw consent
  • Lodge a complaint with a data protection authority

To exercise these rights, email [email protected]. We may verify your identity before processing requests.

Contact Us

For questions, concerns, or requests related to your privacy, contact: [email protected]